ChargeDrop Support

ChargeDrop helps EV drivers compare nearby charging options, review reported charging prices, and submit price reports from a calm, local-first mobile app experience.

Contact support

Email: support@northbeaconlabs.dev

Expected response time: typically within 3-5 business days.

Help topics

Charging price questions
Location or nearby charger issues
Submitting a price report
Incorrect station information
App bugs or crashes
Privacy questions

Bug report checklist

Device model
iOS version
ChargeDrop app version/build, if known
What happened
Steps to reproduce the issue
Screenshot if helpful, but avoid sending sensitive personal information

Charging price disclaimer

ChargeDrop helps compare charging information, but final prices, fees, charger availability, and charging session terms are controlled by the charging provider or station operator. Always review the final price and terms shown by the provider or station before starting a charging session.

Location and privacy note

ChargeDrop may request foreground location access to estimate nearby charging options and distance.

ChargeDrop does not use location for ads or tracking.