LifeCase Support
LifeCase is a private, local-first record and timeline app that helps users organize records into LifeCases and prepare Case Package PDFs.
Contact support
Email: support@northbeaconlabs.dev
Expected response time: typically within 3-5 business days.
Help topics
- Creating or continuing a LifeCase
- Capturing a photo, screenshot, document, note, or conversation
- Event Date questions
- Editing or finding records
- Timeline, Records, or Export questions
- Case Package PDF generation
- Record Index questions
- Local storage and privacy questions
- App bugs or crashes
Bug report checklist
When reporting an issue, include the following when available:
- LifeCase version and build
- iPhone model
- iOS version
- What you were trying to do
- What happened
- Steps that reproduce the issue
- A screenshot if it is useful and does not contain sensitive information
Protect private information
Please do not email sensitive records, private documents, medical information, legal records, financial information, custody records, or other confidential content unless it is truly necessary to resolve your request.
Do not send your LifeCase database or original source documents by default.
Local storage and original files
LifeCase 0.5.0 Build 7 is local-first. It is not backup storage for original files. Original attachments remain separate from generated Case Package PDFs, and local app data is device-specific in this build.